I'm so glad we had this little chat

Communication is vital in the business world, right. Managers, supervisors, bosses should always know more than the grunts, right. Why then did our boss, the site big cheese, descend his Mount Olympus too wring our feeble little necks. I know why, the rest of the team knows why. But did he? Yesterday was a very busy day. Any clues as to why? Most businesses are closed the Friday after Thanksgiving (of course we aren't, that's the kind of business we are) which leads most customers to not call. Hence us not being busy. The Monday after though, is a different situation. But not only did we get bombed but also one of our main programs we use to process request, decided to crash. Shot all to hell. All day. Plus, in an effort to reach the coveted service level we are expected to maintain, they take several people from our team to take regular phone calls. So we have our workforce basically halved and the agents on the floor had no choice but to keep the request till today when the program is back up. I'm sure you can guess where this is going. So about five, five-thirty he decides to come down to our cubicles and ask rather loudly as to why there are over five hundred request in the system. Now remember, he is the site manager. He should have a handle on all that is happening, right? Well, he still asked? Not only that but he also took the stats that someone had just printed. I can't wait till tomorrow when he sees my name, as well as others, not on it. I have my own project to work on plus there is a whole other database he probably won't look at. I just think it's weird that instead of going to one of the Operations Managers, he come straight to us to bitch us out. But then again, I've been here too long to really be that surprised.